+43 1 786 52 72
Book now

Questions & Answers

Frequently asked questions

If you have any further questions, please do not hesitate to contact us by e-mail reservation@lucia-hotel.at or by phone at +43 1 786 52 72.

Why should I book at Hotel Lucia?

Hotel Lucia is one of the few remaining family-run hotels in Vienna. We are not a bed castle, but a small, individually run hotel. With us, guest service is written in capital letters. Kim, Erik and Dimitrij Simulevski are at Hotel Lucia every day to create a feel-good atmosphere for you together with our team. Arrive, feel at home, become part of our "family". We take care of you with family-like service and personal attention.

Where is Hotel Lucia located?

The Hotel Lucia is located close to the city centre and is characterised by its excellent location and connection to the public transportion network.

How to reach the city centre?

From Hotel Lucia you can reach the city centre within 10 minutes by underground line U3. The Johnstrasse station is 100m from the hotel. If you want to take it easy and are not in a hurry, the tram line 49 will take you to the Ringstraße in the city centre. During the tram ride you will already experience first impressions of our beautiful city.

How to get to Schönbrunn Palace?

Vienna's most visited sight, the former summer residence of the imperial family, Schönbrunn Palace, with its impressive palace park and Schönbrunn Zoo, can be found in the immediate vicinity of Hotel Lucia. You can reach Schönbrunn Palace in just a few minutes by bus 10 A or a 20 minutes' walk.

How to get to the Wiener Stadthalle?

If you would like to attend a concert or other event at the Wiener Stadthalle, then Hotel Lucia is the right place for you. In only 5 minutes on foot or 2 stops with the tram line 49 you can reach Austria's largest event hall.

How do you reach Mariahilfer Strasse?

In just 2 underground stops you can reach Mariahilferstrasse, the longest shopping mile in Austria. Nothing stands in the way of your shopping experience. Stroll through the pedestrian zone with a variety of shops and a large gastronomic offer.

What does Hotel Lucia offer for breakfast?

Enjoy our rich breakfast buffet daily from 7 to 10 am.

Our buffet includes the following products:

Large selection of cold cuts and cheeses
Large selection of jams as well as honey and nougat cream.
Spreads and pies
Hot dishes such as eggs or various sausages
Fresh fruit and vegetables, fruit salad
Selection of yoghurts and cottage cheese
Various juices
We bake ourselves! As a great speciality, our kitchen has an oven with which we bake a large number of pastries, fresh daily, ready before breakfast. Enjoy open-fresh, warm pastries.
Selection of various sweet pastries and cakes
Wonderfully fragrant and, above all, tasty coffee made from freshly ground beans.
Tea bar with a wide selection of teas.

What should I do if I have an allergy or intolerance?

For special needs, e.g. due to allergies or food intolerances, we offer you, on request, appropriate food for breakfast. Please let us know your wishes before your arrival so that we can prepare everything accordingly.

Early check out - breakfast?

If you are unable to enjoy our breakfast due to an early check-out, we will be happy to prepare a breakfast package for you. Please inform us the day before your departure (by 12:00). We will be happy to serve you coffee or tea at the reception before your check-out.

Room rate without breakfast? At what price?

If you have chosen a room rate that does not include breakfast, we will be happy to book breakfast for you on site. The price for our breakfast buffet is EUR 12.00 per guest..

I am not staying at the Hotel Lucia - can I still enjoy breakfast?

Our breakfast offer is also available to guests who are not staying with us. The price for our breakfast buffet is EUR 12.00 per guest.

Where can I park my car?

Our hotel has a limited number of parking spaces. Therefore, please book one of our guest parking spaces in good time. The price for a parking space is EUR 14.00 per night. Alternatively, we also offer daily flat-rate tickets at a price of EUR 6.60 per day, which allow you to park in the parking zone of the side streets. If you prefer an underground car park, you will find one in the Meiselmarkt, very close to the Hotel Lucia.

Do you offer WiFi?

In the entire hotel, i.e. in the common rooms as well as in our guest rooms, WiFi access is available free of charge for our guests.

Is there a safe available in the room?

All our rooms have a in-room safe, which you can use free of charge.

Are your bathrooms equipped with hairdryers?

All our bathrooms are equipped with a hairdryer.

Does Hotel Lucia have ironing facilities?

Yes, we have irons, which we are happy to provide free of charge, together with an ironing board.

Do your rooms have TV and cable or satellite TV?

All our rooms are equipped with 40" LCD TVs and offer reception of more than 100 TV channels via satellite.

Is the Hotel Lucia air-conditioned?

Yes - in the entire hotel, i.e. in the common areas as well as in all guest rooms, air conditioning ensures pleasant room temperatures.

Where can I smoke?

In accordance with Austrian law, Hotel Lucia is a non-smoking hotel. We ask our guests not to smoke in the common areas or in the guest rooms. If you would like to enjoy your cigarette, our beautiful green inner courtyard with seating is at your disposal.

How do I book sightseeing tours or concert tickets?

There is a wide range of bus and boat tours in Vienna and the surrounding area. We will be happy to advise you on your planning and book the desired package for you. With regard to concert tickets, we can book a number of daily concerts for you. For performances at the State Opera, the city's major concert halls and theatres, we work with a ticket office that almost always has the right tickets on offer.

Can you help me plan my sightseeing programme?

Upon your arrival, we will be happy to provide you with a city map and information on which sights you can explore in Vienna. We also have a variety of "insider tips" to make your stay in Vienna a special experience. Dimitrij and Erik Simulevski as well as our entire reception team will be happy to advise you and give you recommendations for a beautiful, eventful and relaxing stay in Vienna.

Our principle - we recommend only those sights, restaurants and experiences which we ourselves have been able to add to our wealth of experience. This guarantees that you only receive first-hand reports of our experiences.

How much does a room cost at Hotel Lucia?

As we rely on a dynamic pricing system, prices are not set in stone. Prices vary depending on the travel period and are therefore dependent on the time of year, demand situation and various events, public holidays etc.

When booking directly, you benefit from a price advantage of 10% compared to the prices offered on the various booking platforms. You will receive this discount regardless of whether you contact us by phone or e-mail or use the booking form on our homepage.

Of course, we also offer rates without breakfast or non-cancellable rates, which grant a further 10 % discount.

If you are flexible in your travel planning, we will be happy to advise you on the travel date with the best price offer for you.

Where can I relax after a busy day of sightseeing and shopping at the hotel?

Relax from an eventful day in our cosy, modern lobby. Enjoy a cup of tea - our complimentary tea bar is available daily from 3 - 10 pm.

Our drinks offer in the lobby is completed with our coffee machine, with a selection of Viennese coffee specialities. We are also happy to serve you cold alcoholic or non-alcoholic drinks.

Our air conditioning system, which we installed in 2017 in the entire hotel, i.e. in the lobby, in all hotel rooms and in our breakfast room, ensures a pleasant room climate.

In the warm season, our green inner courtyard with seating and tables is open to our guests. This is our little oasis of calm in the middle of a turbulent city.

How do you deal with guest complaints?

No human being is free from mistakes. These give us the opportunity to learn and grow from them. Of course, we can also make mistakes. If this is the case or if you are not satisfied with the service we offer, please do not wait until your departure. Contact us immediately and we will do our best to accommodate your wishes.

Hütteldorfer Straße 79 | 1150 Vienna, Austria | +43 1 786 52 72 | reservation@lucia-hotel.at