Data Protection

1 General Provisions

Lucia Beherbergungsges.m.b.H. shall reserve the right to make any amendments and/or alterations to the current Data Protection Guidelines at any time in conformity with the data protection legislation in force. 

1.1. Personal Data

The collection, storage and processing of your personal data provided by your voluntary consent (this applies to data provided via online booking, by phone, email or personally) shall be subject to the European General Data Regulation (EU- GDPR) in force.

Any reservations at Lucia Beherbergungsges.m.b.H. shall not be deemed possible without collecting, storing and processing of your personal data. However, such actions shall be carried out only with the purpose to prepare and make a reservation. Your data may be disclosed to third parties provided their direct involvement with the booking procedure is the case, and only if such order is required under the established management procedure.

1.2. Links to Other Websites

Hotel Lucia Beherbergungsges.m.b.H. may post links containing links to other websites. Hotel Lucia Beherbergungsges.m.b.H. shall not be responsible for any data entered by you at other websites. Our partners and ourselves shall both be subject to European Data Protection Regulation (EU-GDPR). However, each and every company shall be solely responsible for compliance with any and all applicable laws. The scope of our Data Protection Guidelines shall apply solely to the data that we, as Hotel Lucia Beherbergungsges.m.b.H. are responsible for.

2. The obligation to provide information pursuant to Art. 12-14 of the EU GDPR

All the information related to how, what for and to which extent your personal data is being processed is given below.

2.1. Responsible person

Hotel Lucia Beherbergungsges.m.b.H.
Hütteldorfer Strassee 79
1150 Vienna
T: +43 1 786 52 72 0
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.Data Protection Coordinator:  Dimitrij Simulevski

2.2. The purpose of data processing

Target use

Data Category

Room booking, booking of extra services, account settlement and control


Contact details

Address/Invoice details

Credit card details

Company name

Contact persons

Trip details

ID and/or Passport details

Specific dietary requirements

General management / Accounting


Contact details

Room reservation details

Bank details

Credit card details

Data Processing Purpose

Legal Framework

Room booking, booking of extra services, account settlement and control

Mandatory Room Booking Procedure (Agreement)

The consent of an interested party

(confidential data)

Legitimate interest

2.3 Data Recipients by Categories at Third Parties

Target Use

Data Category

Data Recipients by Categories

Booking a trip, booking of extra services, account settlement and control


Contact data

Address name/Invoice details

Booking of extra services

Credit Card details

The duration of a stay

Contact persons

The duration of a trip

ID and/or Passport details

Service providers (authorized persons)

Host travel agencies

Ticket offices

Airport Transfers&Shuttles service companies

General management / Accounting


Contact details

Booking of extra services

Hotel Reservation details

Bank details

Credit Card details

Competent bodies, bank, tax authorities, tax consultant, service providers (authorized persons)

2.4 Data Transfer to Third Countries

As provided in Art. 49, 1b data transfer is necessary either for the performance of a contract between the interested party and the responsible one or the implementation of pre-contractual measures taken at the interested party’s request. The data collection and processing may be possible provided they meet the aforementioned purpose.

2.5 Data Storage Period

The guarantees secured by the provision of credit card details shall be cautiously stored in the encrypted mode for no longer than two (2) weeks after the reservation has been made. Then those data shall be permanently deleted. Any confidential data (e.g. specific dietary requirements) required in order to complete the reservation shall be permanently deleted once the reservation procedure is completed. All other data shall be stored for no less than seven (7) years as per the data storage period subject to the Turnover Tax Act as of 1994. Should no rebooking be the case and a seven-year period has expired, any hotel guest data shall be encrypted for further storage. The data may be restored should further rebooking is the case.

3 Rights of interested parties

Please get to know your rights as provided for by EU GDPR

3.1 Rights of an Interested Party pursuant to Art. 15-21 of the EU GDPR

  • Right for Information
  • Right for Data Correction
  • Right for Erasure/”Right to be Forgotten”
  • Right for Restricted Data Processing
  • Right for Data Transfer
  • Right to Withdraw (should an interested party displays a legitimate interest)

3.2 Right to withdraw pursuant to Art. 7 of the EU-GDPR

We would request you to give your statement of consent based upon the category you belong to. The request is made either in the course of online registration or directly by the interested party/group coordinator/agency representative. However, the declaration of consent is not mandatory as stated in EU-GDPR. Any data subject is entitled to withdraw his/her given consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

3.3 Right to lodge a complaint with a supervisory authority pursuant to Art. 77 of the EU-DGPR

Every data subject shall have the right to lodge a complaint with a supervisory authority if the data subject considers that the processing of personal data relating to him/her infringes the EU GDPR.

4 Description of Other Purposes

Legitimate interest of a responsible party as per Art. 6(1) f)of the EU-GDPR

4.1. Promotion/Marketing

Any processing of personal data of a data subject is carried out with the purpose to inform him/her about the aforementioned reservation and any relative arrangements.

5 Cookie files and Google Analytics Notification

Our website uses Google Analytics, web analytical server by Google Inc. (Google). Google Analytics uses so-called Cookie files which are text files stored at your PC and allow you to analyze & track your website navigation.

Cookie files receive information about your navigation at our website, and then such information is generally being transferred to Google server in the US for storage. In case you activate your Cookie settings to set an anonymous user while navigating at our website, your IP address will be shortened within the European Union or other parties to the Agreement on European Economic Area. In exceptional cases the full IP address will be transferred to Google server in the US where it will be shortened.

As entrusted by the website operator in question Google will then use this information for analysis of your website navigation and reporting on using the website, and well as rendering any other services to the website operator related to using the Internet in general and this website in particular.

Your browser will sent your IP address within Google Analytics operation, however your IP address will not be linked to any other Google data. Selecting specific browser settings may help preventing Cookie files from storing. However, please be advised that such actions may affect and restrict the performance and functionality of the website in question.

To provide yourself with the ability to prevent your data, received Cookie files and data on your website navigation & tracking (including your IP address) from being transferred to Google and being processed by Google, you may download and install a plug-in for your browser available here

To customize Anonymizing Google Analytics please apply «anonymizelp» setting to mask the last part of your IP address to ensure data collection in an anonymous mode.

For more detailed information about terms & conditions related to data usage and protection please follow or

6 Declaration of Data Protection in Social Media

6.1 Facebook ( ‘Like’ option)

This website features integrated plugins for Facebook social network under the following provider: Facebook Inc. 1 Hacker Way, Menlo Park, California 94025, USA. Such Facebook plugins may be identified with Facebook logo or ‘Like’ option featuring at our website. For Facebook Plugin Overview please follow the link below: or

While visiting our website the aforementioned plugins will directly link your browser to Facebook. Thus, Facebook get the information about your visit to the website via your IP address. If you have your own Facebook account, our website content may be linked to your Facebook profile once clicking on ‘Like’ option. If that case Facebook may link your visit to our website to your Facebook profile. Please, note that as website providers we receive no information about any transferred data content and their further using by Facebook. For more information please consult Facebook’s Data Privacy Policy following the link below

If you don’t want Facebook to link your website visit to your Facebook profile, all you have to do is log out of Facebook prior to visiting the website.

Statement of Consent to the Processing of Personal Data

Booking at Lucia Beherbergungsges.m.b.H. shall not be deemed possible without collecting, storing and processing of your personal data which shall be subject to current European Data Protection Regulation (EU-GDPR). In this respect herewith you declare your consent on your behalf and give the right to Lucia Beherbergungsges.m.b.H. Hotel as a hotel facility to process your personal data as follows:

  • Principal guest data (name, address, e-mail, phone number)
  • Corporate client data including joint-stock companies, authorities and/or other non-profit institutions (company name or other identification, address, phone number, fax number, e-mail, VAT identification number, fiscal code)
  • Travel document details (ID or Passport number, ID or Passport details, DOB, issued by, validity term, nationality)
  • Payment details, debit, credit and bank cards, and bank account numbers
  • The duration of a stay, contact persons, conditions, extra services, health information (solely about any food allergy or intolerances),

With the purpose to/for:

  • Make a hotel reservation
  • Car rental, transfer arrangements, insurance, events arrangements, ticketing and trip arrangements
  • Vouchers including personal guest data
  • Account settlement and control

Hereby, I acknowledge and give my personal consent to

  • Lucia Beherbergungsges.m.b.H. Hotel
  • Service providers needed to complete the reservation
  • Online booking platforms, travel agencies or tour operators

and their authorized bodies.

Any trips, hotel arrangements or related services hereto which you may entrust Lucia Beherbergungsges.m.b.H. to take care of in future shall be managed with maximum efficiency and in a timely manner. In order to meet your personal needs we may keep the following personal data to optimize our services:

  • All of your data stated by you in the Declaration in question, and also after your business relations with Lucia Beherbergungsges.m.b.H. are over, as well as
  • For no longer than three (3) years when a three-year period set for Lucia Beherbergungsges.m.b.H. as a data storage period is expired.
  • In order to ensure data processing in case of your further new booking or rebooking.
  • Data may be transferred to third parties to the extent required.

If reservations are made outside EU the certain circumstances may oblige us to transfer data to third countries. If this is the case Lucia Beherbergungsges.m.b.H. shall act under Art. 49 1b of the EU-DGPR.

You shall have the right to wholly or partially withdraw your consent given to Lucia Beherbergungsges.m.b.H. at any time. In order to do so please feel free to contact us at your earliest via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

Information on data protection for cardholders can be found at:

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